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Zight

Zight (formerly CloudApp) is a screen recorder, screenshot and GIF tool for Mac, Windows, Chrome and iOS that turns captures into shareable links.

Our take: Zight is a dependable capture tool with a long history, and its support features are the real draw: Request Video, console logs and helpdesk integrations make bug reports faster.

Best forScreen capture for support
ReviewedPricing: Freemium
7.7 out of 105 criteria · see breakdown
Try ZightFree; $9.95/user/mo billed yearly

Zight, formerly CloudApp, is a screen recording, screenshot and GIF app for Mac, Windows, Chrome and iOS that turns every capture into a shareable link, with AI summaries and tools for support teams. The free plan allows 5-minute recordings; paid plans start at $9.95 per user per month billed annually.

CloudApp is now Zight

Zight is the new name of CloudApp. Zight announced the rebrand on its blog on 11 April 2023.

If you are searching for CloudApp, this is the same screen capture and sharing product, now at zight.com.

Checked October 4, 2026
The bottom line

A strong all-in-one capture app, especially for support teams willing to pay.

Our score

Reviewed by the Conversion Gems editorial team. Hover a facet to focus it; click to pin.Tap a facet to focus it.

Community ratings

Shown for context only. Our score is independent.

Capterra
4.6 out of 5
180+ reviews

4.6 / 5 aggregate · across 1 source

Third-party ratings shown verbatim; aggregate weighted by review volume.

What it is, and why we rate it

One line each. Open a row for detail.

What it really isA screen recorder, screenshot and GIF tool (formerly CloudApp) that uploads captures to shareable links, with AI and support-team features.
Our takeZight is a dependable capture tool with a long history, and its support features are the real draw: Request Video, console logs and helpdesk integrations make bug reports faster.
The free plan is mostly a trial, with 5-minute recordings and 1 GB of storage. On annual billing it undercuts Loom's list price, but the integrations support teams want most sit in the sales-led Scale plan.
Why we rate itScreenshots, GIFs and screen video in one app, with strong support-team features and security credentials.
The catchA tight free plan, and premium integrations, SSO and HIPAA only on the sales-led Scale plan.

Best / not good for

Best for
  • Customer support and success teams
  • Bug reports with console logs
  • Quick annotated screenshots
Not good for
  • Long recordings on the free plan
  • Polished, edited video production
  • Teams needing SSO without an enterprise deal
Trade-offs

Friction report

Trade-offs to know before signing up.

  1. Time to value
    Minutes: install the desktop app or Chrome extension, capture and share the link.
  2. Scale breakpoint
    Teams over 100 users, or needing SSO, SCIM or helpdesk integrations, must move to Scale.
  3. Walled garden
    Medium: captures live in Zight's cloud and are shared as Zight links.
Still a fit?
If none of these block you, start on the free plan.
Try Zight

Zight plans and pricing

PlanPriceUsersKey limits
Share$011 GB storage, 5-minute recordings, 15-second GIFs, up to 720p, 5 video requests/month
Create$9.95 per user/month, billed annually2 included5 GB storage, unlimited recording length, 60-second GIFs, 5 AI actions/month, up to 4K
Collaborate$12 per user/month, billed annuallyUp to 100Unlimited AI and Smart Actions, 50 video requests/month, custom branding
ScaleTalk to salesUnlimitedZendesk, Intercom and Salesforce integrations, SSO/SCIM, HIPAA with a BAA

From Zight's pricing page, checked 4 October 2026. Zight lists annual prices and says annual billing saves 20% compared with paying monthly; monthly per-user prices are not printed.

Frequently Asked Questions

What is Zight used for?

Capturing and sharing visual explanations: screen and webcam recordings, annotated screenshots and GIFs that upload to a shareable link. Support teams also use it to request recordings from customers and attach them to Zendesk, Intercom or Jira tickets.

Does Zight have a free version?

Yes. The free Share plan costs $0 for one user, with 1 GB of storage, recordings up to 5 minutes at up to 720p, 15-second GIFs and 5 video requests a month (checked 4 October 2026).

How much does Zight cost?

Create is $9.95 per user per month and Collaborate $12 per user per month, both billed annually; the pricing page says annual billing saves 20% compared with monthly. Scale, with SSO, HIPAA and premium integrations, is quote-based (checked 4 October 2026).

Is Zight safe to use?

Zight says it is SOC 2 Type II certified, offers redaction and automatic PII blurring, and supports HIPAA with a signed BAA on the Scale plan.

Is Zight better than Loom?

It depends on the job. Both free plans cap recordings at 5 minutes, and Loom's also limits you to 25 videos. Zight bundles screenshots and GIFs with video, and its paid plans start at $9.95 per user per month billed annually, while Loom Business lists at $18 per user billed monthly (checked 4 October 2026).

Is Zight the same as CloudApp?

Yes. CloudApp announced its new name, Zight, in April 2023. The product, now at zight.com, is the same screen capture and sharing app.

Zight alternatives

Other screen recording tools to compare:

Showing 1–3 of 4
Sources checked October 4, 2026: Zight pricing, Zight homepage, CloudApp is now Zight (Zight blog).

Conversion Gems independently reviews every tool.

Tags

#ScreenRecording#Screenshots#AsyncVideo

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