Productivity & Business · Collaboration

ManageEngine ServiceDesk Plus

IT service management software from Zoho's ManageEngine for help desks, with asset, change and project modules, free for up to five technicians.

Our take: For an IT team that wants proper ITIL processes without ServiceNow-style sales cycles, ServiceDesk Plus is easy to price and easy to trial.

Best forIT help desks and ITSM

ReviewedOct 2026Freemium

7.85 criteria · see breakdown

Try ManageEngineFree to 5 techs; on-prem from $495/yr

ManageEngine ServiceDesk Plus is an ITIL service desk for internal IT teams, with ticketing, asset management and, on the Enterprise edition, change, project and CMDB modules. It runs in the cloud or on your own servers. The Standard edition is free for up to five technicians, and paid on-premises plans start at $495 a year.

The bottom line

Published-price ITSM with a free tier for small IT teams; Enterprise is where the full ITIL set lives.

Our score

Reviewed by the Conversion Gems editorial team. Hover a facet to focus it; click to pin.Tap a facet to focus it.

Community ratings

Shown for context only. Our score is independent.

Capterra

4.4

230+ reviews

4.4 / 5 aggregate · across 1 source

Third-party ratings shown verbatim; aggregate weighted by review volume.

What it is, and why we rate it

One line each. Open a row for detail.

What it really isManageEngine's ITIL service desk and asset management suite, sold per technician in the cloud or for your own servers.

Our takeFor an IT team that wants proper ITIL processes without ServiceNow-style sales cycles, ServiceDesk Plus is easy to price and easy to trial.

Pick the edition carefully: change, problem and CMDB are only bundled in Enterprise, and adding them piecemeal to Standard or Professional adds up. Small teams should check whether five free technicians, with no support, is really enough.

Why we rate itFull ITIL coverage with CMDB and ESM, a free small-team edition and public prices.

The catchKey ITIL modules cost extra below Enterprise, and the free edition has no support.

Best / not good for

Best for

Internal IT help desks
Teams that want cloud or on-premises choice
Organizations extending service desks to HR or facilities

Not good for

Customer-facing support teams
Teams that need 24/7 vendor support

Trade-offs

Friction report

Trade-offs to know before signing up.

Time to value
Start a 30-day trial online; ITIL workflows, templates and asset discovery take setup time.
Scale breakpoint
Past five technicians, or once you need change management or a CMDB, you pay for a higher edition or add-ons.
Walled garden
Medium: REST API and marketplace extensions, with the deepest links to other ManageEngine products.

Still a fit?

If none of these block you, start on the free plan.

Try ManageEngine

ServiceDesk Plus starting prices

Edition	Cloud	On-premises	Starting band
Standard (free)	Free	Free	Up to 5 technicians
Standard (paid)	From $1,545 a year	From $1,195 a year	10 technicians
Professional	From $645 a year	From $495 a year	2 technicians, 250 IT assets
Enterprise	From $1,595 a year	From $1,195 a year	2 technicians, 250 IT assets

From ManageEngine's pricing page, checked 4 October 2026. The page says prices are current as of September 2026 and offers monthly or yearly billing, a discount for yearly, and a 30-day free trial.

On-premises yearly price by team size

Technicians / IT assets	Standard	Professional	Enterprise
2 tech, 250 assets	Free	$495	$1,195
5 tech, 500 assets	Free	$1,195	$2,995
10 tech, 500 assets	$1,195	$2,295	$5,995
20 tech, 500 assets	$2,395	$4,545	$10,795
50 tech, 1,000 assets	$4,795	$10,795	$21,595
200 tech, 1,000 assets	$11,995	$23,995	$35,995

From the on-premises table on ManageEngine's pricing page, checked 4 October 2026. Enterprise bands from 20 technicians include more IT assets (1,000 to 3,000).

Frequently Asked Questions

Is ServiceDesk Plus free?

Partly. The Standard edition is free for up to five technicians, in the cloud or on-premises, but only one service desk instance can use that allowance and support is not included unless you pay $35 per technician a year (checked 4 October 2026).

How much does ServiceDesk Plus cost?

On ManageEngine's pricing page, cloud Standard starts at $1,545 a year for 10 technicians, Professional at $645 and Enterprise at $1,595 a year for two technicians and 250 assets. On-premises starts lower: $1,195, $495 and $1,195 a year for the same bands (checked 4 October 2026). A 30-day free trial is available.

What does ServiceDesk Plus do?

It runs an IT service desk: logging and routing tickets, a self-service portal and knowledge base, IT asset tracking, and on the Enterprise edition change, problem, release and project management with a CMDB.

Is ServiceDesk Plus a Zoho product?

Yes. ServiceDesk Plus is made by ManageEngine, the IT management division of Zoho Corporation, and the vendor's page calls it Zoho ManageEngine ServiceDesk Plus.

Is ServiceDesk the same as ServiceNow?

No. ServiceDesk Plus is ManageEngine's ITSM product; ServiceNow is a separate company with its own ITSM platform. Both cover incident, problem and change management, but ManageEngine publishes its prices and ServiceNow sells through its sales team.

Can I run ServiceDesk Plus on my own servers?

Yes. Every edition is offered both as a cloud service and as on-premises software, and the on-premises yearly prices are lower at the same technician counts.