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ScreenMeet

ScreenMeet is enterprise remote support software that runs inside ServiceNow, Salesforce and Tanium, for IT and customer support teams.

Our take: ScreenMeet is built for service desks that live in ServiceNow or Salesforce: agents start a session from the ticket, and the consent log and AI summary land back on the record.

Best forRemote support in ServiceNow
ReviewedPricing: Paid
6.2 out of 105 criteria · see breakdown
Try ScreenMeetQuote-based, per active agent seat

ScreenMeet is enterprise remote support software that runs inside ServiceNow, Salesforce and Tanium, so agents can control devices, co-browse and log sessions from the ticket. It is aimed at large IT and customer support teams. ScreenMeet publishes no prices; quotes are per active agent seat, with implementation and support included.

The bottom line

A strong fit for ServiceNow and Salesforce support teams; others should look at tools with published prices.

Our score

Reviewed by the Conversion Gems editorial team. Hover a facet to focus it; click to pin.Tap a facet to focus it.

Community ratings

Shown for context only. Our score is independent.

Capterra
4.7 out of 5
5+ reviews

4.7 / 5 aggregate · across 1 source

Third-party ratings shown verbatim; aggregate weighted by review volume.

What it is, and why we rate it

One line each. Open a row for detail.

What it really isEnterprise remote support and screen sharing that runs inside ServiceNow, Salesforce and Tanium.
Our takeScreenMeet is built for service desks that live in ServiceNow or Salesforce: agents start a session from the ticket, and the consent log and AI summary land back on the record.
That cuts swivel-chair work and helps with audits. Outside those platforms, or for a small team, it is hard to justify a quote-only enterprise tool.
Why we rate itDeep native integration with ServiceNow, Salesforce and Tanium plus AI session notes.
The catchQuote-only pricing, and no remote control on iOS or ChromeOS.

Best / not good for

Best for
  • ServiceNow IT service desks
  • Salesforce Service Cloud support teams
  • Enterprises with audit and consent logging needs
Not good for
  • Small teams wanting self-serve signup
  • Teams not on ServiceNow, Salesforce or Tanium
  • Supporting iPhones or Chromebooks with remote control
Trade-offs

Friction report

Trade-offs to know before signing up.

  1. Time to value
    Needs a sales call and proof of concept; ScreenMeet installs from the ServiceNow Store and Salesforce AppExchange.
  2. Scale breakpoint
    Enterprise volume pricing applies to larger agent counts.
  3. Walled garden
    High: the product is built around ServiceNow, Salesforce and Tanium.
Still a fit?
If none of these block you, try it on the official site.
Try ScreenMeet

ScreenMeet device support

PlatformSupported versionsRemote control
WindowsWindows 11 (.NET Framework 4.8+)Yes
Windows Server2022, 2025Yes
macOS15 Sequoia, 26 TahoeYes
LinuxUbuntu 18.04.3+, Red Hat 7.6+Yes
AndroidSupportedYes
iOSSupportedNo
ChromeOSSupportedNo

From ScreenMeet's Remote Support requirements page, checked 4 October 2026. Agents need Chrome or Edge 121+ or Safari 17.3+.

Frequently Asked Questions

How much does ScreenMeet cost?

ScreenMeet does not publish prices. Its pricing page says cost is based on active agent seats, that implementation, the ServiceNow, Salesforce and Tanium integrations and support are included, and that multi-year agreements cost less than annual ones. You get a figure by contacting sales (checked 4 October 2026).

What is ScreenMeet used for?

IT and customer support agents use ScreenMeet to see and control a user's computer or phone, share screens, co-browse and run terminal commands from inside ServiceNow, Salesforce or Tanium. Session details and AI-written notes are saved to the ticket.

Is ScreenMeet safe?

ScreenMeet states it holds SOC 2 Type II and ISO 27001 certifications, follows GDPR and the EU-US Data Privacy Framework, logs user consent, and offers geo-fencing for data residency. Users join a session with a code from an agent.

What devices are compatible with ScreenMeet?

Per ScreenMeet's requirements page: Windows 11, Windows Server 2022 and 2025, macOS 15 and 26, Ubuntu 18.04.3+ and Red Hat 7.6+ with full remote control; Android with remote control; iOS and ChromeOS for viewing without remote control. Agents need Chrome or Edge 121+ or Safari 17.3+.

How do I join a ScreenMeet session?

Conversion Gems is a review site and cannot start sessions. If an agent gives you a session code, enter it at myhelpscreen.com, ScreenMeet's Support Launcher page. On an iPhone you can use the ScreenMeet Support app from the App Store with the same code.

ScreenMeet alternatives

Other remote support tools to compare:

Showing 1–3 of 4
Sources checked October 4, 2026: ScreenMeet homepage, ScreenMeet pricing, ScreenMeet Remote Support, Remote Support requirements, About ScreenMeet, ScreenMeet Support Launcher.

Conversion Gems independently reviews every tool.

Tags

#RemoteSupport#ITSM#ServiceNow#Salesforce

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