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Zoho Assist

Remote support and unattended access software from Zoho for IT teams, MSPs and help desks, with a free plan and paid plans from $10 a month.

Our take: Zoho Assist covers the everyday remote support jobs (on-demand sessions, unattended access, file transfer, multi-monitor) at prices well under the big names, and the free plan is usable for a one-person shop.

Best forLow-cost remote IT support
ReviewedPricing: Freemium
7.6 out of 105 criteria · see breakdown
Try ZohoFree; paid from $10/mo billed annually

Zoho Assist is Zoho's remote support and remote access software for IT teams, MSPs and help desks. There is a free plan for one technician with 5 unattended computers. Paid Remote Support plans cost $10 to $24 per technician per month billed annually, and Unattended Access costs $10 or $15 per 25 computers.

The bottom line

A cost-effective pick for small IT teams and help desks; check the session caps and which product line you need.

Our score

Reviewed by the Conversion Gems editorial team. Hover a facet to focus it; click to pin.Tap a facet to focus it.

What it is, and why we rate it

One line each. Open a row for detail.

What it really isZoho's remote desktop tool for help desks and IT teams, sold as two products: per-technician Remote Support and per-25-computer Unattended Access.
Our takeZoho Assist covers the everyday remote support jobs (on-demand sessions, unattended access, file transfer, multi-monitor) at prices well under the big names, and the free plan is usable for a one-person shop.
The trade-off is packaging: support sessions and unattended devices are priced as separate products, concurrent sessions are capped, and features like recording sit on the top tiers.
Why we rate itIt delivers the core remote support toolkit with a free plan and low per-technician prices.
The catchTwo separately priced product lines, concurrent session caps and top-tier-only recording.

Best / not good for

Best for
  • Small IT teams and solo admins
  • Help desks supporting customers' PCs
  • Businesses already using Zoho apps
Not good for
  • Teams needing full RMM with patching and monitoring
  • Heavy users needing many concurrent sessions per technician
  • Gaming or high-frame-rate remote use
Trade-offs

Friction report

Trade-offs to know before signing up.

  1. Time to value
    Minutes for an on-demand session; unattended access needs agent deployment.
  2. Scale breakpoint
    Past 10 technicians or 200 devices Zoho moves you to a custom quote.
  3. Walled garden
    Low: sessions run on standard OS clients; webhooks on higher plans.
Still a fit?
If none of these block you, start on the free plan.
Try Zoho

Zoho Assist pricing

PlanMonthly billingBilled annually (per month)UnitNotes
Free$0$01 technician5 unattended computers; no session time limit
Remote Support Standard$12$10Per technician2 concurrent sessions
Remote Support Professional$18$15Per technician4 concurrent sessions; mobile device support
Remote Support Enterprise$28$24Per technician6 concurrent sessions; session recording, webhooks
Unattended Access Standard$12$10Per 25 computersUnlimited technicians; bulk deployment, Wake on LAN
Unattended Access Professional$18$15Per 25 computersSession recording, remote scripts, mobile and IoT devices

From Zoho Assist's pricing page, checked 4 October 2026. US dollars. 15-day free trial, no credit card.

Frequently Asked Questions

How much does Zoho Assist cost per month?

Remote Support costs $12, $18 or $28 per technician per month on monthly billing, or $10, $15 or $24 billed annually (Standard, Professional, Enterprise). Unattended Access costs $12 or $18 per 25 computers per month, or $10 or $15 billed annually (checked 4 October 2026).

Is Zoho Assist available for free?

Yes. The free plan includes one technician and 5 unattended computers, and Zoho says it puts no limit on session length. Paid plans also come with a 15-day free trial without a credit card (checked 4 October 2026).

What is Zoho Assist used for?

It is used to support and control other computers remotely: help desks fixing customer PCs in on-demand sessions, and IT teams managing their own computers, servers and devices through unattended access.

Is Zoho Assist a legitimate app?

Yes. It is made by Zoho Corporation and is listed on Apple's App Store and Google Play. As with any remote access tool, only join a session or accept a connection from a technician you know and trust.

Where do I log in to Zoho Assist?

Conversion Gems is an independent review site, not Zoho. Technicians sign in at zoho.com/assist/login.html, and customers joining a session enter their session ID at zoho.com/assist/join.

Zoho Assist alternatives

Other remote access tools in our directory:

Showing 1–3 of 3
Sources checked October 4, 2026: Zoho Assist pricing, Zoho Assist price file used by the pricing page, Zoho Assist free plan, Zoho Assist homepage.

Conversion Gems independently reviews every tool.

Tags

#RemoteSupport#RemoteDesktop#ITSupport

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