Marketing · CRM & Sales

SaleSmartly

Omnichannel inbox that pulls WhatsApp, Instagram, Messenger, TikTok, Telegram and live chat into one place, with AI bots and a light CRM.

Our take: SaleSmartly is easy to try and Pro is inexpensive for 10 channels and unlimited contacts.

Best forMulti-app chat inbox

ReviewedOct 2026Freemium

7.25 criteria · see breakdown

Try SaleSmartlyFree; Pro $15.90/mo list

SaleSmartly is a team inbox that brings WhatsApp, Instagram, Messenger, TikTok, Telegram, LINE, email and website chat into one place, with AI bots and translation. There is a free plan capped at 100 monthly active contacts; Pro lists at $15.90 a month and Max at $199, with 20% off when you pay yearly.

The bottom line

A cheap omnichannel chat inbox; check AI quotas and seat add-ons before you scale.

Our score

Reviewed by the Conversion Gems editorial team. Hover a facet to focus it; click to pin.Tap a facet to focus it.

Community ratings

Shown for context only. Our score is independent.

4.5

20+ reviews

4.5 / 5 aggregate · across 1 source

Third-party ratings shown verbatim; aggregate weighted by review volume.

What it is, and why we rate it

One line each. Open a row for detail.

What it really isA low-cost team inbox for social chat apps, with AI bots, translation and a basic contact database.

Our takeSaleSmartly is easy to try and Pro is inexpensive for 10 channels and unlimited contacts.

Budget for usage: AI points and AI message quotas are monthly allowances, and extra seats are paid. If you need an API or webhooks, you jump to the $199 Max plan.

Why we rate itLow entry price for a wide set of chat channels plus AI and translation.

The catchUsage-based AI quotas and paid extra seats; API only on Max.

Best / not good for

Best for

E-commerce sellers on WhatsApp and TikTok
Small support teams with many social accounts
Multilingual customer chat

Not good for

Teams needing a full sales pipeline CRM
Developers who need an API on a small budget

Trade-offs

Friction report

Trade-offs to know before signing up.

Time to value
Minutes to register and connect a first channel.
Scale breakpoint
The 101st monthly active contact on Free, or needing the API on Pro.
Walled garden
Low: many chat channels, a Shopify app and an app store; API on Max.

Still a fit?

If none of these block you, start on the free plan.

Try SaleSmartly

SaleSmartly pricing

Plan	Monthly list price	Annual billing	Included
Free	$0	$0	1 official channel, 100 monthly active contacts, 200 AI messages/mo
Pro	$15.90/mo	$152.64/yr ($12.72/mo)	2 members, 10 channels, unlimited contacts, 2,000 AI messages/mo, mass sending, no branding
Max	$199/mo	$1,910.40/yr ($159.20/mo)	10 members, 30 channels, 5,000 AI messages/mo, API, webhooks, account manager
Custom	Quote	Quote	Tailored package

From SaleSmartly's pricing page and its pricing data API, checked 4 October 2026. Quarterly, half-year and two-year terms take 10%, 15% and 25% off list. Extra seats from $5/month, extra channels from $0.14/month.

SaleSmartly usage add-ons

Add-on	Starting price
AI assistant points	$0.375 per 10,000 points
Email service	$2 per 1,000 emails
AI member messages	$0.70 per 100 messages

From SaleSmartly's pricing page, checked 4 October 2026. Prices are shown as 'as low as'.

Frequently Asked Questions

How much does SaleSmartly cost?

There is a free plan. Pro lists at $15.90 a month and Max at $199 a month; paying for a year cuts that by 20% to $152.64 and $1,910.40 a year. A Custom plan is quote-based (checked 4 October 2026).

Is SaleSmartly free?

Yes, there is a free plan with 1 official channel, 100 monthly active contacts, 10,000 AI assistant points and 200 AI messages a month. Brand removal, mass messaging and more channels need Pro.

What is SaleSmartly?

An omnichannel customer messaging platform: one inbox for WhatsApp, Instagram, Messenger, TikTok, Telegram, LINE, email and website chat, with AI bots, translation and contact management.

Which channels does SaleSmartly support?

The pricing page lists WhatsApp, the WhatsApp Business API, TikTok, Facebook Messenger, Instagram, Telegram, LINE and a website chat widget. The help center also lists email, YouTube, WeChat, Slack and VKontakte.

Can I add more seats or channels?

Yes. SaleSmartly says extra members cost from $5 per seat a month and extra social accounts from $0.14 per channel a month.

SaleSmartly alternatives

Other customer messaging tools from our reviews:

Showing 1–3 of 3

Sources checked October 4, 2026: SaleSmartly pricing, SaleSmartly pricing data (Pro, annual), SaleSmartly pricing data (Max, annual), SaleSmartly help center.

Conversion Gems independently reviews every tool.