AI Tools · AI Support Agents

Hiver

Hiver is a customer service helpdesk with AI agents that runs inside Gmail or as a standalone omnichannel inbox, priced from $25 per user a month.

Our take: Hiver's appeal is that a team handling support@ in Gmail can get assignments, SLAs and AI drafting without learning a new tool.

Best forGmail-based support teams

ReviewedOct 2026Free Trial

7.45 criteria · see breakdown

Try Hiver$25/user/mo annual ($35 monthly)

Hiver is a customer service helpdesk with AI agents that runs inside Gmail (Hiver in Gmail) or as a standalone omnichannel inbox (Hiver Omni). Plans cost $25, $55 or $85 per user a month billed annually, with a 2-seat minimum, no free plan and a 7-day free trial.

The bottom line

A strong pick for email-heavy teams in Gmail; compare Pro pricing against full helpdesks if you need SLAs.

Our score

Reviewed by the Conversion Gems editorial team. Hover a facet to focus it; click to pin.Tap a facet to focus it.

What it is, and why we rate it

One line each. Open a row for detail.

What it really isA helpdesk for shared inboxes that runs inside Gmail or as a standalone omnichannel workspace.

Our takeHiver's appeal is that a team handling support@ in Gmail can get assignments, SLAs and AI drafting without learning a new tool.

Hiver Omni widens that to Outlook, chat, WhatsApp and calls. The plan ladder matters: Growth covers the inbox and AI, but SLAs, CSAT and the API sit on Pro, and SSO and HIPAA on Elite. With a 2-seat minimum and no free plan, small teams should use the 7-day trial with real traffic.

Why we rate itIt adds helpdesk structure and AI to email without forcing a new inbox.

The catchNo free plan, a 2-seat minimum, and SLAs and API access only from Pro.

Best / not good for

Best for

Support teams working in Gmail
Finance and operations teams sharing inboxes
Teams adding chat and WhatsApp to email support

Not good for

Solo users wanting a free tool
Large contact centers needing deep telephony
Teams needing SSO on a small budget

Trade-offs

Friction report

Trade-offs to know before signing up.

Time to value
Short: install in Gmail or sign up for Omni and start the 7-day trial without a card.
Scale breakpoint
Per-user pricing rises with team size; SLAs and API need Pro.
Walled garden
Medium: emails stay in your mailbox, while tickets, rules and analytics live in Hiver.

Still a fit?

If none of these block you, try it on the official site.

Try Hiver

Hiver plans and pricing

Plan	Billed annually	Billed monthly	Key additions
Growth	$25/user/mo	$35/user/mo	Shared inbox, ticketing, AI Agents and Copilot, email and live chat, Slack
Pro	$55/user/mo	$65/user/mo	Customer portal, SLAs, CSAT, advanced analytics, premium integrations, API
Elite	$85/user/mo	$95/user/mo	AI QA, AI Insights, skill-based routing, custom objects, SSO, HIPAA
Voice add-on	$30/voice seat/mo	$30/voice seat/mo	1,000 pooled minutes per seat; $0.03/min after

From Hiver's pricing pages (Hiver Omni and Hiver in Gmail list the same prices), checked 4 October 2026. All plans start at 2 seats; 7-day free trial of Elite, no credit card.

Frequently Asked Questions

How much does Hiver cost?

Hiver has three plans per user per month: Growth $25 billed annually ($35 monthly), Pro $55 ($65 monthly) and Elite $85 ($95 monthly). All plans start at 2 seats, and voice is a $30 per seat add-on (checked 4 October 2026).

What does Hiver do?

Hiver is a customer service platform that turns shared email addresses into a helpdesk with assignments, ticket tracking, automations and analytics. It includes AI Agents that resolve requests and an AI copilot that drafts replies.

Is Hiver only for Gmail?

No. Hiver in Gmail works inside Gmail, but Hiver Omni is a standalone platform that works with Gmail, Outlook and other email providers and adds live chat, WhatsApp, Slack, voice and social channels.

Does Hiver have a free plan or trial?

Hiver's pricing page shows no free plan. It offers a 7-day free trial with access to the Elite plan and no credit card required (checked 4 October 2026).

Is Hiver HIPAA compliant?

Hiver says it is GDPR, SOC 2 Type II, ISO 27001, CCPA and HIPAA compliant. HIPAA-compliant handling is listed as an Elite plan feature. We did not audit its security ourselves.

Hiver alternatives

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Sources checked October 4, 2026: Hiver homepage, Hiver Omni pricing, Hiver in Gmail pricing.

Conversion Gems independently reviews every tool.

Hiver

Hiver plans and pricing

Frequently Asked Questions

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