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Gorgias

AI-powered customer support helpdesk built for ecommerce brands to automate conversations and drive revenue across every channel.

Our take: Gorgias offers a comprehensive helpdesk solution with deep Shopify integration, enabling ecommerce businesses to automate customer support across multiple channels.

Best forEcommerce brands on Shopify or similar platforms that want to automate a large share of customer support while maintaining a human escalation path
ReviewedPricing: Free Trial
7.5 out of 105 criteria · see breakdown
Try GorgiasFrom $10/month
The bottom line

A robust, ecommerce-focused helpdesk with scalable AI automation capabilities.

Our score

Reviewed by the Conversion Gems editorial team. Hover a facet to focus it; click to pin.Tap a facet to focus it.

Community ratings

Shown for context only. Our score is independent.

G2
4.6 out of 5
550+ reviews
Capterra
4.6 out of 5
130+ reviews
Trustpilot
2.4 out of 5
140+ reviews

4.2 / 5 aggregate · across 3 sources

Third-party ratings shown verbatim; aggregate weighted by review volume.

What it is, and why we rate it

One line each. Open a row for detail.

What it really isGorgias — AI-powered customer support helpdesk tailored for ecommerce brands.
Our takeGorgias offers a comprehensive helpdesk solution with deep Shopify integration, enabling ecommerce businesses to automate customer support across multiple channels.
Its AI Agent efficiently handles routine inquiries, reducing manual workload. Pricing is ticket-based, with AI features available as add-ons.
Why we rate itGorgias stands out for its ecommerce-centric features and flexible pricing model that scales with support volume.
The catchAI Agent and additional channels like Voice and SMS are billed separately, which can increase costs.

Best / not good for

Best for
  • Ecommerce brands on Shopify
  • Online retailers seeking AI-driven support automation
  • Businesses needing omnichannel customer support
Not good for
  • Non-ecommerce businesses
  • Companies preferring per-agent pricing models
  • Organizations with minimal customer support needs
Trade-offs

Friction report

Trade-offs to know before signing up.

  1. Time to value
    Fast: Quick setup with intuitive Shopify integration.
  2. Scale breakpoint
    Overage fees can accumulate during high-volume periods if ticket limits are exceeded.
  3. Walled garden
    Moderate: While it integrates with various platforms, its deep focus on Shopify may limit flexibility for non-Shopify users.
Still a fit?
If none of these block you, start on the free plan.
Try Gorgias

Frequently Asked Questions

Does Gorgias offer a free plan?

Gorgias does not have a permanent free tier, but it offers a 7-day free trial with full feature access and no payment information required to get started.

How is Gorgias priced?

Base plans are priced around a monthly ticket volume allowance, with overage fees per additional ticket. The AI Agent is a separate add-on billed per conversation it autonomously resolves, giving you control over how much automation you use.

Does Gorgias work with platforms other than Shopify?

Gorgias integrates with Shopify most deeply, but it also supports Magento, BigCommerce, and WooCommerce, as well as 300+ other tools. Its AI and helpdesk features work across all connected channels regardless of platform.

What kinds of tasks can the Gorgias AI Agent handle on its own?

The AI Agent can answer common questions about order status, shipping, returns, and product details, and it can take direct actions like issuing refunds or applying discounts—without requiring a human agent to step in.

Is Gorgias suitable for businesses outside of ecommerce?

Gorgias is purpose-built for ecommerce and its most powerful features—order data lookups, revenue attribution, and ecommerce-trained AI—are tailored for online retail. Teams outside of ecommerce would likely be better served by a general-purpose helpdesk.

Alternatives

  • Step up

    Zendesk for broader industry support.

  • Lighter alternative

    Freshdesk for a more general helpdesk solution.

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Tags

#ecommerce support#AI helpdesk#customer service

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