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Reviewed · Updated 2026-06-19

Review Wave

Collects, monitors, and displays customer feedback and reviews for businesses.

Reviewed by the Conversion Gems editorial team ·
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Best for
Dental & medical offices
Category
Brand Monitoring
The bottom line

A purpose-built practice growth platform for small healthcare offices that want hands-off review generation and patient communication — but the price reflects its specialty focus.

6.9
Our score
6.9 / 10
Conversion Gems editorial verdict
From $299/mo (annual) + $499 setup fee
Features8/10
8 - comprehensive suite (review automation, texting, scheduling, AI voice) purpose-built for healthcare; few gaps for the target use case.
Value5/10
5 - $299/mo entry plus $499 setup is steep for small practices; value improves at higher tiers but barrier is high.
Ease of use7/10
7 - intuitive daily interface with strong onboarding support, but initial setup and campaign configuration takes meaningful time.
Ecosystem7/10
7 - integrates with major dental/chiro practice management systems (Dentrix, ChiroTouch, Genesis, Curve Dental); limited outside healthcare.
Support8/10
8 - support team rated 4.8/5 across reviews; responsive and knowledgeable per consistent user feedback.

Community ratings

4.7/ 5 aggregate · across 1 source
Capterra
4.770+ reviews

Third-party ratings shown verbatim; aggregate weighted by review volume.

What it really is

Aloha (formerly Review Wave) — patient engagement and reputation platform for healthcare practices.

Our take

Review Wave rebranded to Aloha and has grown into a full patient engagement suite covering review automation, two-way texting, online scheduling, and AI-powered communication. The DB lists $89/mo — the actual entry price is $299/mo (annual) with a $499 one-time setup fee, a significant correction. It targets dental, chiropractic, optometry, and audiology practices seeking to grow their online reputation and streamline front-desk communication.

Why we rate it

Rare specialist platform that bundles review generation, appointment reminders, two-way texting, and AI voice in a HIPAA-compliant package built solely for healthcare — no configuration gymnastics required. 4.7/5 across 70+ reviews with particularly strong marks for support and ease of use.

The catch

Steep entry price ($299/mo + $499 setup) before you see value, 60-day cancellation notice required, and the email editor is widely cited as dated. General practices or non-healthcare businesses have no reason to look here.

Best for
Dental and chiropractic offices automating Google/Yelp review requests
Small healthcare practices replacing phone-heavy front desks with texting workflows
Multi-location clinics needing centralized reputation monitoring
Not good for
Non-healthcare businesses seeking general review management
Solo practitioners on tight budgets who cannot justify $299+/mo
Enterprises needing deep EHR bidirectional data sync beyond scheduling
Friction report
Time to value
Moderate: setup fee and onboarding period required; initial configuration of campaigns and EHR integration can be time-consuming per user reports.
Scale breakpoint
Text volume caps (10K–20K/mo per plan) may require plan upgrades for high-volume practices; per-extension VoIP costs add up at larger offices.
Walled garden
Moderate: patient data, reviews, and communication workflows live inside the platform; exports exist but active campaigns are platform-dependent.

Frequently Asked Questions

Alternatives

Step up

Birdeye or Podium for multi-industry reputation management with broader integrations and enterprise features.

Lighter alternative

NiceJob or Grade.us for lighter-weight review automation at lower price points for budget-conscious practices.

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Tags

#Reviews#Reputation

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