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BugSnag

SmartBear's error and performance monitoring tool for mobile, web and server apps, with a free plan and paid plans from $20 a month.

Our take: BugSnag is strongest where crashes cost money: mobile apps and games with many releases, where stability scores per release help decide what to fix first.

Best forApp crash and error tracking
ReviewedPricing: Freemium
7.7 out of 105 criteria · see breakdown
Try BugSnagFree plan; Select from $20/mo billed yearly

BugSnag is SmartBear's error and performance monitoring tool for mobile, web and server apps. It has a free plan for one user with 7.5K events a month; paid plans start at $20 a month billed yearly ($23 monthly) and a 14-day trial needs no credit card.

BugSnag and the Insight Hub name

SmartBear, which owns BugSnag, marketed the product for a period as SmartBear Insight Hub.

As of 4 October 2026, the old Insight Hub page redirects to bugsnag.com, and the product site, pricing page and documentation all use the BugSnag name.

Checked October 4, 2026
The bottom line

A solid, focused stability tool; budget by event volume, not by seat.

Our score

Reviewed by the Conversion Gems editorial team. Hover a facet to focus it; click to pin.Tap a facet to focus it.

Community ratings

Shown for context only. Our score is independent.

G2
4.3 out of 5
30+ reviews
Capterra
4.7 out of 5
15+ reviews

4.4 / 5 aggregate · across 2 sources

Third-party ratings shown verbatim; aggregate weighted by review volume.

What it is, and why we rate it

One line each. Open a row for detail.

What it really isSmartBear's crash, error and performance monitoring service for mobile, web, desktop and server apps.
Our takeBugSnag is strongest where crashes cost money: mobile apps and games with many releases, where stability scores per release help decide what to fix first.
The SDK list is wide and the error grouping is mature. The free plan is only a test bed, and paid prices move with event and span volume, so use the 14-day trial to count your real events before you pick a tier.
Why we rate itBroad SDK coverage, root-cause grouping and release stability tracking with a usable free tier.
The catchSmall free plan, 7-day retention on free, and volume-based pricing that climbs fast.

Best / not good for

Best for
  • Mobile app teams
  • Game studios using Unity or Unreal
  • Teams tracking release stability
Not good for
  • Teams wanting product analytics and replay in the same tool
  • High-volume apps on a tight budget
Trade-offs

Friction report

Trade-offs to know before signing up.

  1. Time to value
    Minutes to add an SDK; symbol and source map uploads take extra setup.
  2. Scale breakpoint
    Passing 50k events a month on Select or needing automatic assignment and on-premises deployment.
  3. Walled garden
    Low: data export API, 30+ integrations and AWS Marketplace billing.
Still a fit?
If none of these block you, start on the free plan.
Try BugSnag

BugSnag plans and prices

PlanBilled monthlyBilled yearly (per month)Included at entry price
Free$0$01 user, 7.5K events and 1M spans a month, 7-day retention
Selectfrom $23from $20Unlimited users, 50k events and 1M spans, 60-day retention
Preferredfrom $39from $33100k events and 1M spans, prioritization, SAML SSO, 60-day retention
EnterpriseCustomCustomPremium support, on-premises option, custom compliance

From BugSnag's pricing page and its pricing data, checked 4 October 2026. Paid prices rise with the event tier (up to 3M a month) and span packs.

Frequently Asked Questions

Is BugSnag free?

Yes, there is a free plan for 1 user with 7.5K events and 1M spans a month and 7 days of data retention. Paid plans add users and volume, and a 14-day trial of Preferred features needs no credit card (checked 4 October 2026).

How much does BugSnag cost?

Select starts at $23 a month billed monthly or $20 a month billed yearly for 50k events and 1M spans. Preferred starts at $39 a month or $33 a month billed yearly for 100k events. Enterprise is custom. Prices rise as you add events and spans (checked 4 October 2026).

What is BugSnag used for?

Developers use BugSnag to catch crashes and exceptions in production, see which ones affect the most users and track whether each release is stable. It also measures performance such as app start time and page loads.

What is BugSnag on iPhone?

BugSnag is not a consumer app. If you see it on an iPhone, an app you use has the BugSnag SDK built in to report crashes to that app's developers.

What is a session in BugSnag?

A session marks a period of app use. BugSnag uses session counts to calculate stability, for example the share of sessions without a crash for a given release.

Is BugSnag the same as Insight Hub?

Yes. SmartBear marketed BugSnag as Insight Hub for a while. The old Insight Hub page now redirects to bugsnag.com, and the product, pricing and docs use the BugSnag name.

BugSnag alternatives

Other tools from our reviews that catch errors in apps and sites:

Showing 1–3 of 3
Sources checked October 4, 2026: BugSnag pricing, BugSnag pricing data (pricing page script), BugSnag supported platforms, BugSnag performance monitoring docs, BugSnag what's new 2026.

Conversion Gems independently reviews every tool.

Tags

#BugSnag#ErrorMonitoring#CrashReporting

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