Can I analyze customer service calls for sentiment and compliance?

Customer service calls can be analyzed for sentiment and compliance to improve quality.

Does this cloud phone system provide business calling with collaboration features?

Yes, cloud phone systems provide business calling, conferencing, and collaboration features for team communication and productivity.

How can Avaya Cloud Office deliver a unified communications solution including phone, video, and messaging for businesses?

Avaya Cloud Office delivers a unified communications solution with voice, video, messaging, and collaboration tools for businesses.

How does this cloud communication platform provide VoIP, messaging, and collaboration tools for businesses?

Cloud communication platforms provide VoIP, messaging, and collaboration tools by integrating calls, chat, and file sharing into a single environment.

How can businesses use this cloud communications platform to manage calls, messaging, and meetings?

Businesses can manage calls, messaging, video meetings, and collaboration seamlessly across cloud communication channels.

Reviewed · Updated 2026-06-19

Avaya Cloud Office

Provides cloud-based communication and collaboration tools for businesses and teams.

Reviewed by the Conversion Gems editorial team · 2026-06-19

Try Avaya

Pricing

Free Trial

Best for

Business communicators

Community ratings

4.2/ 5 aggregate · across 2 sources

4.240+ reviews

Capterra

4.240+ reviews

Third-party ratings shown verbatim; aggregate weighted by review volume.

What it really is

Avaya Cloud Office — UCaaS platform unifying calling, video meetings, messaging, and AI collaboration for business teams.

Our take

Avaya Cloud Office is a mature, enterprise-grade UCaaS solution built on the RingCentral platform, offering voice, video, messaging, and AI-powered features under a single cloud subscription. The DB entry lists $19/user/mo and a 'free_trial' price tier — both are incorrect: the actual entry price is $20/user/mo (Core plan) and Avaya does not offer a public free trial. The platform's 99.999% uptime SLA, HIPAA/SOC2 compliance, and 300+ integrations position it squarely at mid-market and enterprise buyers replacing legacy PBX systems.

Why we rate it

Avaya Cloud Office covers the full UCaaS stack with genuine AI features baked in at the Core tier, enterprise security certifications (HIPAA, SOC2/3, HITRUST), and global availability across 40+ countries — rare for this price point.

The catch

No free trial means teams must commit before testing at scale; Core plan caps SMS at 25/user/month, and advanced analytics require the pricier Ultra tier. Single-user pricing and small-team setups are comparatively expensive.

Best for

Mid-market and enterprise teams replacing legacy on-premises PBX systems

Organizations requiring HIPAA or SOC2 compliance for communications

Global businesses needing unified management across 40+ countries on one bill

Not good for

Startups or solo users — no free tier and entry price is per seat

Teams needing a free trial before purchase to validate fit

Businesses that only need basic VoIP without video or AI collaboration features

Friction report

Time to value

Moderate: cloud provisioning is fast but porting existing numbers and configuring IVR/call flows typically takes days to weeks for established businesses.

Scale breakpoint

Per-seat model scales linearly; advanced analytics and unlimited storage only at Ultra ($35/seat), so costs spike for large analytics-heavy deployments.

Walled garden

Moderate: proprietary admin console and AI features are platform-native; 300+ integrations exist but deep workflow automations encourage staying within the Avaya ecosystem.

A look inside

Frequently Asked Questions

Alternatives

Step up

Avaya Experience Platform (CCaaS) for full contact-centre capabilities with omnichannel routing and workforce management.

Lighter alternative

RingCentral MVP Essentials for smaller teams wanting a leaner UCaaS entry point with a free trial option.

Ready to try Avaya Cloud Office?

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