Productivity & Collaboration

Credible EHR (CredibleBH)

Behavioral health EHR from Qualifacts for mental health, CCBHC, substance use and IDD agencies, formerly Credible Behavioral Health.

Our take: Credible is a web-based EHR built for behavioral health and human services agencies.

Best forBehavioral health agencies

ReviewedOct 2026Paid

6.55 criteria · see breakdown

Try CredibleQuote (not published)

Conversion Gems is an independent review site, not Credible or Qualifacts. Credible EHR, often searched as CredibleBH, is a behavioral health electronic health record from Qualifacts, which merged with Credible Behavioral Health in 2020. It serves community mental health centers, CCBHCs, substance use, IDD and residential providers. Staff sign in through their agency's Credible link; Qualifacts' platform-logins page links login.cbh3.crediblebh.com. There is no public pricing.

The bottom line

A behavioral health EHR for agencies that need deep clinical, billing and reporting tools; ask Qualifacts for a quote.

Our score

Reviewed by the Conversion Gems editorial team. Hover a facet to focus it; click to pin.Tap a facet to focus it.

What it is, and why we rate it

One line each. Open a row for detail.

What it really isCredible EHR (formerly Credible Behavioral Health, CredibleBH): a behavioral health EHR owned by Qualifacts.

Our takeCredible is a web-based EHR built for behavioral health and human services agencies.

Qualifacts lists clinical documentation with AI help, integrated billing, telehealth and a client portal, care coordination, ePrescribing with EPCS and PDMP support, over 35,000 configurable form templates and over 500 integrated assessments. Qualifacts and Credible Behavioral Health merged in 2020. Pricing is not published.

Why we rate itIt is built only for behavioral health, with assessments, ePrescribing, billing and telehealth in one system and ONC-certified quality measure tools.

The catchNo public pricing, and its depth and configurability point to larger agencies rather than solo practices.

Several unofficial 'CredibleBH login' sites rank in search, so use the link from your agency or Qualifacts.

Best / not good for

Best for

Multi-location behavioral health agencies needing a single configurable EHR
CCBHCs and SUD programs requiring compliance-heavy documentation and billing
Organizations prioritizing measurement-based care with built-in assessments

Not good for

Solo practitioners or small private practices (cost-prohibitive)
Organizations needing transparent, predictable monthly pricing
Teams wanting a quick, no-implementation-required setup

Trade-offs

Friction report

Trade-offs to know before signing up.

Time to value
Slow: enterprise onboarding with custom configuration, staff training, and data migration — expect weeks to months before full clinical use.
Scale breakpoint
Pricing is custom and climbs with headcount and modules; multi-location support is native but total cost of ownership rises sharply for large enterprises adding ancillary systems.
Walled garden
Moderate: HIPAA-compliant data export is available, but deep workflow customizations and form templates are platform-specific, creating meaningful switching costs.

Still a fit?

If none of these block you, try it on the official site.

Try Credible

A look inside

Credible EHR (CredibleBH) product screenshot

Frequently Asked Questions

Where is the CredibleBH login?

Qualifacts' platform-logins page links Credible EHR to login.cbh3.crediblebh.com, and agencies may give staff their own Credible link. We are a review site, not Qualifacts, and can't reset accounts; ask your agency's administrator.

Who owns Credible Behavioral Health?

Qualifacts. Qualifacts and Credible Behavioral Health merged in a deal announced on August 25, 2020.

How much does Credible EHR cost?

Qualifacts doesn't publish prices for Credible; agencies get a quote after a demo (checked 3 October 2026).

Who is Credible EHR for?

Behavioral health agencies, including community mental health centers, CCBHCs, substance use treatment, IDD, residential and integrated primary care providers.