Conversion GemsConversion Gems
Submit a tool
Marketing · CRM & Sales

connectwise manage

Professional services automation software for managing projects, tickets, billing, and client support.

Our take: ConnectWise PSA (rebranded from ConnectWise Manage) is the dominant PSA platform for mid-size and large MSPs, bundling ticketing, project management, billing, contract management, and dispatch into one system.

Best forMSPs
ReviewedPricing: Paid
6.0 out of 105 criteria · see breakdown
Try connectwiseCustom quote; est. $95–$145/user/mo
The bottom line

The de-facto PSA standard for established MSPs — powerful and deeply integrated, but expensive and complex to roll out.

Our score

Reviewed by the Conversion Gems editorial team. Hover a facet to focus it; click to pin.Tap a facet to focus it.

Community ratings

Shown for context only. Our score is independent.

G2
3.9 out of 5
520+ reviews
Capterra
4.1 out of 5
270+ reviews
Trustpilot
2.5 out of 5
860+ reviews

3.2 / 5 aggregate · across 3 sources

Third-party ratings shown verbatim; aggregate weighted by review volume.

What it is, and why we rate it

One line each. Open a row for detail.

What it really isConnectWise PSA (formerly Manage) — professional services automation for MSPs and IT service providers.
Our takeConnectWise PSA (rebranded from ConnectWise Manage) is the dominant PSA platform for mid-size and large MSPs, bundling ticketing, project management, billing, contract management, and dispatch into one system.
It is PSA and IT service management software. ConnectWise does not publish rates; real-world quotes run $95–$145/user/month for small deployments. A major 2025 relaunch on the Asio platform modernizes the UX, but the legacy version carries a steep learning curve and heavy implementation overhead.
Why we rate itConnectWise PSA is the category leader for a reason: no other standalone PSA matches its depth of MSP-specific workflows, billing automation, and ecosystem integrations.
The 2025 Asio platform relaunch signals meaningful UX investment. That said, it earns its reputation as complex, expensive, and slow to implement — the right fit only for MSPs ready to commit the time and budget.
The catchNo public pricing, steep per-seat costs, heavy implementation overhead, and a notoriously dated UI (Asio migration is incremental, not instant) make this a serious commitment rather than a quick-start tool.

Best / not good for

Best for
  • Established MSPs needing unified PSA across ticketing, projects, and billing
  • IT service providers already in the ConnectWise ecosystem (RMM, security tools)
  • Operations teams requiring robust contract management and invoicing automation
Not good for
  • Small MSPs or solo operators — cost and complexity don't justify the investment
  • Teams wanting transparent, self-serve pricing and a quick free trial
  • Organizations outside the MSP/IT services vertical
Trade-offs

Friction report

Trade-offs to know before signing up.

  1. Time to value
    Slow: implementation typically takes weeks to months; requires dedicated onboarding, workflow configuration, and staff training before meaningful value is realized.
  2. Scale breakpoint
    Add-on module fees (e.g. accounting integrations) and per-seat costs compound significantly at 50+ technicians; large-scale customizations also increase admin burden.
  3. Walled garden
    High: deep workflow customization and proprietary billing/contract data structures make migration away from ConnectWise PSA a significant project.
Still a fit?
If none of these block you, try it on the official site.
Try connectwise

Frequently Asked Questions

How does this PSA tool function for Managed Service Providers (MSPs)?

It monitors service delivery, tracks client assets, and automates ticketing for MSPs to ensure operational efficiency and SLA compliance.

Does this professional services automation tool manage projects, tickets, and billing?

Yes, professional services automation software centralizes project management, ticket tracking, resource allocation, and billing processes to improve efficiency and profitability.

How do I manage IT services, tickets, and clients in ConnectWise Manage?

ConnectWise Manage centralizes IT service management, ticketing, and client communication for streamlined operations.

How do I centralize client communication, project timelines, and billing into a single professional services automation hub?

Professional services automation hubs centralize client communication, project timelines, and billing processes, improving efficiency and reducing administrative overhead.

What capabilities does this platform provide for managing IT service tickets and support?

The platform manages IT service tickets with automated routing, SLA tracking, and integrated support workflows.

Alternatives

  • Step up

    ConnectWise Pro bundle (PSA + RMM + RPA + CPQ) for full-suite MSP operations on the Asio platform.

  • Lighter alternative

    HaloPSA or SuperOps.ai for MSPs that want transparent per-technician pricing and faster onboarding.

Showing 1–2 of 2

Conversion Gems independently reviews every tool.

Tags

#PSA#ITService

Explore related categories

Compare CRM & Sales softwareCRM & Sales