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Aircall

Provides cloud-based phone systems and call management for teams.

Our take: Aircall is a VoIP/cloud phone platform.

Best forSales teams
ReviewedPricing: Free Trial
7.6 out of 105 criteria · see breakdown
Try AircallFrom $30/user/mo (annual, 3-seat min)
The bottom line

Best-in-class cloud phone system for revenue teams who live in their CRM — solid integrations justify the per-seat cost.

Our score

Reviewed by the Conversion Gems editorial team. Hover a facet to focus it; click to pin.Tap a facet to focus it.

Community ratings

Shown for context only. Our score is independent.

G2
4.4 out of 5
1,500+ reviews
Trustpilot
2.9 out of 5
1,000+ reviews

3.8 / 5 aggregate · across 2 sources

Third-party ratings shown verbatim; aggregate weighted by review volume.

What it is, and why we rate it

One line each. Open a row for detail.

What it really isAircall — cloud business phone system and call center platform for sales and support teams.
Our takeAircall is a VoIP/cloud phone platform.
Aircall is a paid product with no permanent free tier, and it offers a free trial. Essentials starts at $30/user/mo (annual) with a 3-seat minimum, and the platform shines through 250+ native integrations with CRMs and help desks like Salesforce, HubSpot, and Zendesk.
Why we rate itAircall nails the CRM-phone integration story better than most competitors, ships with 250+ out-of-box connectors, and bundles AI Voice Agent minutes even on its entry tier — making it a genuinely complete cloud phone system rather than a bare VoIP add-on.
The catch3-seat minimum locks out true solopreneurs; costs escalate quickly at team scale since every feature tier is per-seat, and the Power Dialer (critical for outbound teams) is gated behind the $50/seat Professional plan.

Best / not good for

Best for
  • Sales teams running outbound cadences from a CRM like HubSpot or Salesforce
  • Customer support ops that need call routing, IVR, and Zendesk/Intercom integration
  • Remote or distributed teams that need a reliable cloud PBX without hardware
Not good for
  • Solo operators or teams under 3 people (mandatory 3-seat minimum)
  • Budget-constrained teams — monthly billing adds 25-40% premium over annual
  • Enterprise call centers needing complex workforce management or native predictive dialers
Trade-offs

Friction report

Trade-offs to know before signing up.

  1. Time to value
    Fast: free trial activates immediately, numbers provision in minutes, and CRM integrations connect via OAuth — first call typically within the hour.
  2. Scale breakpoint
    Per-seat model gets expensive at 50+ users; Custom tier at 25+ seats requires a sales conversation and loses self-serve simplicity.
  3. Walled garden
    Moderate: call recordings, analytics, and contact data live inside Aircall; exports are possible but workflows and historical analytics require staying on-platform.
Still a fit?
If none of these block you, try it on the official site.
Try Aircall

A look inside

Aircall product screenshot

Frequently Asked Questions

Does this cloud phone system offer local numbers in multiple countries?

Cloud phone systems offer local numbers in multiple international regions.

How does Aircall integrate with Salesforce for call logging?

Aircall integrates with Salesforce for call logging, lead tracking, and CRM updates in real time.

How does Aircall provide a cloud-based phone system for sales and support teams with seamless CRM integrations?

Aircall provides a cloud-based phone system for sales and support teams, integrating seamlessly with CRMs and enabling call management from anywhere.

How does this cloud phone system provide VoIP calling, call routing, and team communication tools?

The cloud phone system delivers VoIP calling, intelligent call routing, and team communication tools for remote collaboration.

What cloud telephony and call management features does this platform provide for sales and support teams?

Cloud telephony features provide call routing, conferencing, voicemail, analytics, and team communication management.

Alternatives

  • Step up

    Aircall Custom (25+ seats) or Genesys Cloud for enterprise-grade WFM and predictive dialing.

  • Lighter alternative

    OpenPhone at $15/user/mo for small teams needing basic cloud calling without the 3-seat minimum.

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Tags

#VoIP#BusinessPhone

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