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Yellow.ai

Enterprise agentic AI platform that automates customer and employee conversations across 35+ channels with no-code agent building and 150+ integrations.

Our take: Yellow.ai offers a robust no-code AI agent builder supporting over 35 channels and 500 languages, with 150+ integrations.

Best forEnterprise and mid-market teams looking to automate customer support, HR helpdesks, and employee service workflows across multiple channels at scale
ReviewedPricing: Freemium
8.2 out of 105 criteria · see breakdown
Try Yellow.aiFree tier; paid plans require contact
The bottom line

A powerful AI automation platform best suited for enterprises seeking scalable, omnichannel solutions.

Our score

Reviewed by the Conversion Gems editorial team. Hover a facet to focus it; click to pin.Tap a facet to focus it.

Community ratings

Shown for context only. Our score is independent.

G2
4.4 out of 5
100+ reviews
Capterra
4.5 out of 5
30+ reviews

4.4 / 5 aggregate · across 2 sources

Third-party ratings shown verbatim; aggregate weighted by review volume.

What it is, and why we rate it

One line each. Open a row for detail.

What it really isYellow.ai — an enterprise-grade AI platform for automating customer and employee interactions across multiple channels.
Our takeYellow.ai offers a robust no-code AI agent builder supporting over 35 channels and 500 languages, with 150+ integrations.
While the free tier provides limited access, full enterprise features require custom pricing.
Why we rate itYellow.ai's extensive integrations and language support make it a strong choice for global enterprises.
The catchFull enterprise features require contacting sales for custom pricing.

Best / not good for

Best for
  • Enterprise CX leaders
  • IT/operations teams
  • Organizations needing omnichannel AI automation
Not good for
  • Small businesses
  • Startups with limited budgets
  • Teams seeking transparent, fixed pricing
Trade-offs

Friction report

Trade-offs to know before signing up.

  1. Time to value
    Moderate: Initial setup is straightforward, but full deployment may require time.
  2. Scale breakpoint
    High: Designed for enterprise scale; may be overkill for smaller teams.
  3. Walled garden
    Moderate: Extensive integrations available, but core functionalities are within the platform.
Still a fit?
If none of these block you, start on the free plan.
Try Yellow.ai

Frequently Asked Questions

Does Yellow.ai offer a free plan?

Yes. Yellow.ai has a freemium tier that includes a set number of monthly bot conversations, an FAQ module, unlimited agent seats, and a limited volume of chat and email tickets—enough to explore the platform's core capabilities before committing to a paid plan.

How is Yellow.ai priced beyond the free tier?

Paid plans are custom-quoted based on conversation volume, channels, and features required. You connect with a Yellow.ai product expert who tailors a plan to your organization's needs. There are no publicly listed flat rates for enterprise tiers.

Which channels and integrations does Yellow.ai support?

Yellow.ai supports 35+ channels including WhatsApp, web chat, voice IVR, email, SMS, Instagram, Facebook Messenger, and more. It ships 150+ pre-built integrations covering CRMs like Salesforce and HubSpot, helpdesks like Zendesk, and telephony platforms like Genesys.

Do I need coding skills to build AI agents on Yellow.ai?

No deep coding is required. The platform's no-code AI Agent Builder 2.0 lets teams design, configure, and deploy conversational agents through a visual interface. Developer-level customization is available for advanced use cases.

Is Yellow.ai suitable for small businesses or only enterprises?

While Yellow.ai's full platform is optimized for enterprise and mid-market scale, the freemium tier gives smaller teams a way to get started. Organizations with complex, multi-channel CX needs and higher conversation volumes will see the most value from the paid tiers.

Alternatives

  • Step up

    Custom enterprise plan for advanced features.

  • Lighter alternative

    AnveVoice for small businesses seeking affordable voice AI solutions.

Showing 1–2 of 2

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Tags

#ai-agents#customer-support#conversational-ai

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