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Lighthouse360

Automates customer reminders, feedback collection, and engagement for service businesses.

Our take: Lighthouse 360+ automates appointment reminders, patient recalls, two-way texting, digital forms, and online reputation management purpose-built for dental offices.

Best forDental practices
ReviewedPricing: Paid
6.7 out of 105 criteria · see breakdown
Try Lighthouse360From ~$329/mo (contact vendor for quote)
The bottom line

Best-in-class dental communication automation for practices serious about reducing no-shows and driving recall.

Our score

Reviewed by the Conversion Gems editorial team. Hover a facet to focus it; click to pin.Tap a facet to focus it.

Community ratings

Shown for context only. Our score is independent.

Capterra
4.1 out of 5
30+ reviews

4.1 / 5 aggregate · across 1 source

Third-party ratings shown verbatim; aggregate weighted by review volume.

What it is, and why we rate it

One line each. Open a row for detail.

What it really isLighthouse 360+ — dental patient communication and practice automation platform by Henry Schein.
Our takeLighthouse 360+ automates appointment reminders, patient recalls, two-way texting, digital forms, and online reputation management purpose-built for dental offices.
Entry pricing is approximately $329/month, and no free trial exists (demo only). It is developed by Henry Schein and serves 11,000+ dental practices.
Why we rate itEarns near-perfect scores on Dental Product Shopper (4.9/5) and serves 11,000+ dental clients; automation depth — reminders, recall, reputation, PhoneSight, digital forms — is hard to match in the dental niche.
The catchCustomer support is limited to weekday business hours; users report long hold times and difficulty reaching live agents; pricing is opaque and meaningfully higher than many alternatives.

Best / not good for

Best for
  • Dental practices prioritizing automated appointment reminders to cut no-shows
  • Offices needing patient recall and reactivation workflows out of the box
  • Practices wanting automated Google and Yelp reputation management
Not good for
  • Non-dental healthcare providers seeking a general patient engagement platform
  • Budget-conscious small practices where $329+/mo is hard to justify
  • Teams requiring deep email marketing customization or campaign flexibility
Trade-offs

Friction report

Trade-offs to know before signing up.

  1. Time to value
    Moderate: a demo is required to get started, and integration with your dental PMS must be configured before automated reminders go live.
  2. Scale breakpoint
    Multi-location DSOs face opaque enterprise pricing; per-location costs stack up quickly for growing group practices.
  3. Walled garden
    Moderate: integrates well with Dentrix and major dental PMS platforms, but patient communication workflows and history remain siloed in the platform.
Still a fit?
If none of these block you, try it on the official site.
Try Lighthouse360

Frequently Asked Questions

Can I recover deleted files or data from a specific time period?

Deleted files can often be recovered from backups or a trash folder within a specific retention period.

Does this dental practice software send automated appointment reminders and reviews?

Yes, dental practice software automates appointment reminders, patient notifications, and review collection to enhance engagement.

How can Lighthouse360 help dental practices improve patient communication and online reputation?

Lighthouse360 improves dental patient communication, appointment reminders, and online reputation management.

How does this automated email platform manage customer reminders, reviews, and campaigns for businesses?

Automated email platforms manage reminders, reviews, and campaigns by scheduling messages, personalizing content, and tracking engagement metrics.

How does this platform help dental practices automate patient reminders and follow-ups?

Dental practices can automate appointment reminders, follow-ups, and patient communications to improve attendance and care.

Alternatives

  • Step up

    Lighthouse 360+ DSO/Enterprise tier for multi-location dental groups needing centralized dashboards and custom reporting.

  • Lighter alternative

    Weave or Podium for smaller dental offices wanting lighter patient communication tools at a lower entry price.

Showing 1–2 of 2

Conversion Gems independently reviews every tool.

Tags

#Healthcare#EHR

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