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Reviewed · Updated 2026-06-19

Lighthouse360

Automates customer reminders, feedback collection, and engagement for service businesses.

Reviewed by the Conversion Gems editorial team ·
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Pricing
Free Trial
Best for
Dental practices
Category
Scheduling & Booking
The bottom line

Best-in-class dental communication automation for practices serious about reducing no-shows and driving recall.

6.7
Our score
6.7 / 10
Conversion Gems editorial verdict
From ~$329/mo (contact vendor for quote)
Features8/10
8 - comprehensive dental automation stack: reminders, recall, two-way texting, reputation management, digital forms, and PhoneSight phone integration.
Value5/10
5 - $329+/mo is a significant commitment; Capterra value rating sits at 3.7/5 and pricing transparency is poor.
Ease of use7/10
7 - rated very easy to use by practitioners once configured, but initial PMS integration setup adds friction.
Ecosystem7/10
7 - solid integrations with Dentrix and other major dental PMS platforms; niche focus limits breadth beyond dental.
Support6/10
6 - limited to weekday business hours; multiple user reviews flag slow hold times and difficulty reaching live agents.

Community ratings

4.1/ 5 aggregate · across 1 source
Capterra
4.130+ reviews

Third-party ratings shown verbatim; aggregate weighted by review volume.

What it really is

Lighthouse 360+ — dental patient communication and practice automation platform by Henry Schein.

Our take

Lighthouse 360+ automates appointment reminders, patient recalls, two-way texting, digital forms, and online reputation management purpose-built for dental offices. The DB lists $49/month and 'free_trial' — both are incorrect; actual entry pricing is approximately $329/month and no free trial exists (demo only). It is developed by Henry Schein and serves 11,000+ dental practices.

Why we rate it

Earns near-perfect scores on Dental Product Shopper (4.9/5) and serves 11,000+ dental clients; automation depth — reminders, recall, reputation, PhoneSight, digital forms — is hard to match in the dental niche.

The catch

Customer support is limited to weekday business hours; users report long hold times and difficulty reaching live agents; pricing is opaque and meaningfully higher than many alternatives.

Best for
Dental practices prioritizing automated appointment reminders to cut no-shows
Offices needing patient recall and reactivation workflows out of the box
Practices wanting automated Google and Yelp reputation management
Not good for
Non-dental healthcare providers seeking a general patient engagement platform
Budget-conscious small practices where $329+/mo is hard to justify
Teams requiring deep email marketing customization or campaign flexibility
Friction report
Time to value
Moderate: a demo is required to get started, and integration with your dental PMS must be configured before automated reminders go live.
Scale breakpoint
Multi-location DSOs face opaque enterprise pricing; per-location costs stack up quickly for growing group practices.
Walled garden
Moderate: integrates well with Dentrix and major dental PMS platforms, but patient communication workflows and history remain siloed in the platform.

Frequently Asked Questions

Alternatives

Step up

Lighthouse 360+ DSO/Enterprise tier for multi-location dental groups needing centralized dashboards and custom reporting.

Lighter alternative

Weave or Podium for smaller dental offices wanting lighter patient communication tools at a lower entry price.

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Tags

#Healthcare#EHR

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