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freshbots

AI chatbot builder for customer support and automated conversations.

Our take: FreshBots was Freshworks' branded chatbot layer inside Freshchat; it has since been subsumed into the Freddy AI Agent product.

Best forCustomer service teams
ReviewedPricing: Free Trial
7.2 out of 105 criteria · see breakdown
Try freshbotsFree up to 10 agents; from $19/agent/mo
The bottom line

A capable AI chatbot engine, but only accessible as part of Freshchat — not a standalone bot builder.

Our score

Reviewed by the Conversion Gems editorial team. Hover a facet to focus it; click to pin.Tap a facet to focus it.

What it is, and why we rate it

One line each. Open a row for detail.

What it really isFreshBots (Freshworks) — AI chatbot automation built into Freshchat, now rebranded as Freddy AI Agent.
Our takeFreshBots was Freshworks' branded chatbot layer inside Freshchat; it has since been subsumed into the Freddy AI Agent product.
It is a feature set within Freshchat, a full-stack customer support platform with a free tier (up to 10 agents) and paid plans from $19/agent/month. Category correction: this belongs in Customer Support / Conversational AI, not Community & Engagement.
Why we rate itFreshchat bundles bot automation, a unified inbox, and multi-channel messaging in one platform — eliminating the need for a separate chatbot tool.
The free plan is genuinely useful for small teams, and Freddy AI raises the ceiling without a complex third-party integration.
The catchNot a standalone product — chatbot features require a Freshchat plan, and AI session costs ($49/100 sessions) stack up fast for high-volume support operations.

Best / not good for

Best for
  • Customer support teams running on Freshworks
  • SMBs wanting live chat and bot automation in one platform
  • Teams that need no-code chatbot building without third-party tools
Not good for
  • Businesses looking for a standalone, independent chatbot builder
  • Teams outside the Freshworks ecosystem with no migration budget
  • High-volume AI chat deployments sensitive to per-session add-on costs
Trade-offs

Friction report

Trade-offs to know before signing up.

  1. Time to value
    Moderate: account signup is quick, but configuring bots, intents, and knowledge-base sources requires a few hours of setup.
  2. Scale breakpoint
    AI session add-on fees ($49/100 sessions) compound rapidly for enterprise-scale or high-traffic support queues.
  3. Walled garden
    High: conversations, bot flows, and analytics are locked inside the Freshworks platform; migrating to another vendor requires rebuilding workflows from scratch.
Still a fit?
If none of these block you, start on the free plan.
Try freshbots

Frequently Asked Questions

What customer service chatbot features does this platform offer for websites and apps?

It delivers conversational AI, automated responses, lead capture, and customer support via web and mobile interfaces.

Does this chatbot builder offer omnichannel deployment for customer service?

Yes, this chatbot builder supports omnichannel deployment across websites, messaging apps, and social platforms, ensuring consistent automated customer service experiences.

How can Freshbots help businesses automate customer interactions with chatbots?

Freshbots automates customer interactions using chatbots for support, lead generation, and engagement across channels.

Can I deploy an AI chatbot that uses my company’s knowledge base to resolve customer support tickets automatically?

AI chatbots leverage company knowledge bases to automatically resolve support tickets, improving response time and customer satisfaction.

What chatbot and automation solutions does this platform offer for customer support?

The platform provides chatbots and automation solutions to streamline customer support and engagement workflows.

Alternatives

  • Step up

    Freshdesk + Freddy AI Copilot for a full omnichannel CX and ticketing suite.

  • Lighter alternative

    Tidio for a simpler, lower-cost chatbot-first approach with flat-rate pricing.

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Tags

#Chatbots#CustomerService

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