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Featurebase

Customer support and product feedback platform for SaaS teams: inbox, AI agent, help center, feedback boards, roadmaps and changelog.

Our take: Featurebase is a strong pick for SaaS teams that want support and feature requests in one place without Intercom-level AI costs.

Best forSaaS support plus feedback

ReviewedOct 2026Freemium

7.95 criteria · see breakdown

Try FeaturebaseFree (1 seat); $29/seat/mo billed yearly

Featurebase is a customer support and product feedback platform for SaaS teams, combining an inbox, the Fibi AI agent, a help center, feedback boards, a roadmap and a changelog. A free plan covers 1 seat without AI; paid seats start at $29 a month billed yearly ($37 monthly), plus $0.49 per AI resolution.

The bottom line

Support plus feedback in one tool, with cheaper per-resolution AI.

Our score

Reviewed by the Conversion Gems editorial team. Hover a facet to focus it; click to pin.Tap a facet to focus it.

What it is, and why we rate it

One line each. Open a row for detail.

What it really isA hosted helpdesk and product feedback suite for SaaS teams, priced per seat with a per-resolution AI fee.

Our takeFeaturebase is a strong pick for SaaS teams that want support and feature requests in one place without Intercom-level AI costs.

The free plan is useful for a solo founder, and Growth at $29 a seat billed yearly covers most small teams. Budget for the monthly-billing premium and AI resolution fees if your volume is high.

Why we rate itFree plan plus per-seat pricing at Intercom's entry level, with feedback tools included and cheaper AI.

The catchAI is billed per resolution, and monthly billing costs about 28% more per seat.

Best / not good for

Best for

SaaS startups replacing separate chat and feedback tools
Product teams publishing roadmaps and changelogs
Teams wanting cheaper per-resolution AI support

Not good for

Teams that need a self-hosted helpdesk
Large contact centers needing phone support

Trade-offs

Friction report

Trade-offs to know before signing up.

Time to value
Sign up free without a card and install the chat widget or feedback board the same day.
Scale breakpoint
Workflows, SLAs and Salesforce or HubSpot sync need Professional ($59/seat yearly).
Walled garden
Low to medium: API, webhooks, MCP and issue-tracker sync on paid plans.

Still a fit?

If none of these block you, start on the free plan.

Try Featurebase

Featurebase plans and prices

Plan	Yearly billing	Monthly billing	Key extras
Free	$0	$0	1 seat, live chat, inbox and ticketing, feedback; no AI
Growth	$29/seat/mo	$37/seat/mo	Fibi AI agent, email support, reporting, API, MCP, webhooks
Professional	$59/seat/mo	$75/seat/mo	Workflows, SLAs, Salesforce and HubSpot, 20 free Lite seats
Enterprise	$99/seat/mo	$129/seat/mo	SSO, multi-brand, custom roles, 50 free Lite seats
Fibi AI (paid plans)	$0.49 per resolution	$0.49 per resolution	Charged only for resolved conversations

From Featurebase's pricing page and help center, checked 4 October 2026. Startup program offer: 86% off plus one year of Fibi AI free for companies under 2 years old with fewer than 6 employees.

Frequently Asked Questions

How much does Featurebase cost?

Featurebase has a free plan for 1 seat. Paid plans are per seat: Growth $29 billed yearly or $37 monthly, Professional $59 or $75, Enterprise $99 or $129. The Fibi AI agent adds $0.49 per resolution (checked 4 October 2026).

Is Featurebase free?

Yes, there is a free-forever plan with 1 seat, live chat, unlimited conversations, inbox and ticketing, and feedback boards. It does not include AI features, and no credit card is needed to start.

What counts as a seat in Featurebase?

Each teammate who needs access to the admin dashboard needs a paid seat. Professional includes 20 free Lite seats and Enterprise 50, for teammates who only need limited access.

Does Featurebase offer discounts?

Featurebase runs a startup program offer: 86% off plus one year of Fibi AI free for companies founded less than 2 years ago with fewer than 6 employees (checked 4 October 2026).

What are the benefits of using Featurebase?

It puts customer support (inbox, AI agent, help center) and product feedback (voting boards, roadmap, changelog) in one tool, so feature requests from support chats land where the product team plans work.

What does Featurebase integrate with?

Featurebase lists Slack, Discord, Linear, Jira, GitHub, ClickUp, Azure DevOps, HubSpot, Zendesk, Intercom, Segment and Zapier, plus an API, MCP server and webhooks on paid plans.

Featurebase alternatives

Other support and chat tools from our reviews:

Showing 1–3 of 4

Sources checked October 4, 2026: Featurebase pricing, Featurebase pricing explained (help center), Featurebase home, Featurebase integrations.

Conversion Gems independently reviews every tool.

Featurebase

Featurebase plans and prices

Frequently Asked Questions

Featurebase alternatives

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