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Charlotte AI

CrowdStrike's agentic AI cybersecurity analyst that automates threat detection, investigation, and response inside the Falcon platform.

Our take: Charlotte AI enhances the Falcon platform by automating threat detection, investigation, and response, leveraging decisions from elite MDR analysts.

Best forEnterprise security operations teams and MSSPs that need to triage high alert volumes and accelerate incident response at scale
ReviewedPricing: Paid
7.8 out of 105 criteria · see breakdown
Try CharlotteContact for pricing
The bottom line

A powerful AI addition to Falcon, ideal for SOCs aiming to automate and accelerate threat response.

Our score

Reviewed by the Conversion Gems editorial team. Hover a facet to focus it; click to pin.Tap a facet to focus it.

Community ratings

Shown for context only. Our score is independent.

Trustpilot
2.0 out of 5
15+ reviews

2.0 / 5 aggregate · across 1 source

Third-party ratings shown verbatim; aggregate weighted by review volume.

What it is, and why we rate it

One line each. Open a row for detail.

What it really isCharlotte AI — an AI-driven cybersecurity analyst integrated into CrowdStrike's Falcon platform.
Our takeCharlotte AI enhances the Falcon platform by automating threat detection, investigation, and response, leveraging decisions from elite MDR analysts.
It's tailored for SOC teams seeking to streamline operations and reduce manual efforts. Note: Pricing details are not publicly disclosed and require direct contact with CrowdStrike.

Best / not good for

Best for
  • Enterprise SOC teams
  • Managed Security Service Providers
  • Organizations using CrowdStrike Falcon
Not good for
  • Organizations not using Falcon
  • Small businesses with limited security needs
  • Teams seeking standalone AI security tools
Trade-offs

Friction report

Trade-offs to know before signing up.

  1. Time to value
    Moderate: Integration into existing Falcon deployments required.
  2. Scale breakpoint
    Dependent on Falcon platform scalability.
  3. Walled garden
    High: Exclusive to the Falcon ecosystem.
Still a fit?
If none of these block you, try it on the official site.
Try Charlotte

Frequently Asked Questions

Is Charlotte AI a standalone product or part of CrowdStrike Falcon?

Charlotte AI is embedded within the CrowdStrike Falcon platform and is not available as a standalone tool. Customers must have an active Falcon subscription to access it.

Does Charlotte AI require coding skills to set up automation workflows?

No. The AgentWorks no-code canvas lets security teams build, test, and deploy custom agents using natural language instructions without writing any code.

What integrations does Charlotte AI support?

Through the AgentWorks ecosystem, Charlotte AI integrates with AWS, Anthropic, OpenAI, Salesforce, NVIDIA, Deloitte, Accenture, Kroll, and Telefonica Tech, among others, enabling cross-platform agentic workflows.

How does Charlotte AI handle AI governance and accountability?

Charlotte AI is built to ISO 42001 standards and includes controls for traceability, data validation, and human authorisation, ensuring security teams maintain oversight of every automated action.

What kind of tasks can Charlotte AI automate in a SOC?

Charlotte AI can automate alert triage, detection investigation, threat hunting queries, incident summarisation, and multi-step response orchestration — freeing analysts to focus on the highest-priority threats.

Alternatives

  • Step up

    CrowdStrike Falcon Premium for additional features.

  • Lighter alternative

    Standalone AI security tools for non-Falcon users.

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Tags

#cybersecurity#AI analyst#SOC automation

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