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Reviewed · Updated 2026-06-16

Smartsheet

Enables project planning, collaboration, and workflow automation across teams and departments.

Reviewed by the Conversion Gems editorial team ·
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Pricing
Freemium
Best for
Project managers
Category
Project Management
The bottom line

A powerful, spreadsheet-familiar project platform for teams; Pro is fine for small teams, but growing orgs need Business.

7.8
Our score
7.8 / 10
Conversion Gems editorial verdict
Pro $9/user/mo (annual); Business $19/user/mo
Features9/10
9 - sheets, Gantt, automations, dashboards, integrations and reporting.
Value7/10
7 - fair Pro pricing, but Business needed for real teams.
Ease of use7/10
7 - familiar spreadsheet UX, some learning curve.
Ecosystem8/10
8 - Salesforce, Jira, Microsoft and many integrations.
Support7/10
7 - web support, enterprise tiers higher.

Community ratings

4.4/ 5 aggregate · across 3 sources
G2
4.421,000+ reviews
Capterra
4.53,500+ reviews
Trustpilot
1.2110+ reviews

Third-party ratings shown verbatim; aggregate weighted by review volume.

What it really is

A spreadsheet-inspired work-management platform for project planning, collaboration, automation, dashboards and reporting across teams.

Our take

It hits the sweet spot between Excel familiarity and project-management power: sheets, Gantt/calendar/card views, automations, dashboards and integrations (Salesforce, Jira, etc.) in one platform. The honest notes are that key features (unlimited automation, resource management) sit on Business ($19/user/mo), Pro caps at 10 users, and Enterprise is sales-quoted.

Best for
Teams wanting Excel-like project management
Cross-department workflow tracking and reporting
Orgs needing Gantt, dashboards and automations
Not good for
Solo users or teams under 3 on a tight budget (Business minimum)
Anyone wanting a permanent free tier
Simple task lists (overkill vs Trello/Asana)
Friction report
Time to value
Quick: start from templates, build a sheet, and invite collaborators.
Scale breakpoint
Pro's 10-user cap and limited automations push growing teams to Business at 2x cost.
Walled garden
Moderate: project data and automations live in Smartsheet.

Frequently Asked Questions

Alternatives

Step up

Monday.com or Wrike for broader work-management suites.

Lighter alternative

Google Sheets + a simple PM add-on for tiny teams.

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Tags

#ProjectManagement#Collaboration

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