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Productivity & Business · Project Management

Shopgenie

Shopgenie is an all-in-one CRM and marketing platform built exclusively for auto repair shops.

Our take: Shopgenie is purpose-built auto-repair shop software combining CRM, online booking, AI-assisted service advising, review management, a phone system, and custom websites in one subscription.

Best forE‑commerce owners
ReviewedPricing: Free Trial
6.9 out of 105 criteria · see breakdown
Try ShopgenieFree booking tool; Lite from $345/mo
The bottom line

The go-to all-in-one CRM suite for independent and multi-location auto repair shops willing to pay a premium for tight vertical integration.

Our score

Reviewed by the Conversion Gems editorial team. Hover a facet to focus it; click to pin.Tap a facet to focus it.

What it is, and why we rate it

One line each. Open a row for detail.

What it really isShopgenie — all-in-one CRM and marketing platform built exclusively for auto repair shops.
Our takeShopgenie is purpose-built auto-repair shop software combining CRM, online booking, AI-assisted service advising, review management, a phone system, and custom websites in one subscription.
Shopgenie is a vertical SaaS product aimed at brick-and-mortar auto repair businesses. The category 'Project Management' is also incorrect; the product is best classified as CRM / Shop Management Software. Pricing has three tiers: a free standalone booking tool, Lite at $345/mo, and Pro at $495/mo — no contracts required.
Why we rate itShopgenie earns marks for unusually fast 24/7 support (sub-5-minute response times), no-contract monthly billing, and a genuinely integrated feature set that eliminates the need for multiple point tools in a busy shop.
The catchPricing is steep for small single-bay shops — $345–$495/mo is a significant overhead commitment — and the full plan details require a sales demo rather than a self-serve signup.

Best / not good for

Best for
  • Independent auto repair shops replacing multiple disconnected tools
  • Multi-location operators needing centralized CRM and communications
  • Shop owners prioritizing AI-assisted customer communication and review growth
Not good for
  • E-commerce or retail businesses (wrong product category entirely)
  • Shops with very tight budgets under $345/mo
  • Teams wanting a self-serve, no-demo signup experience
Trade-offs

Friction report

Trade-offs to know before signing up.

  1. Time to value
    Moderate: setup typically takes 72 hours to 2 weeks depending on website build; booking tool alone can go live quickly.
  2. Scale breakpoint
    Flat monthly pricing does not scale by seat or volume, which benefits multi-tech shops but offers no savings for micro-operations.
  3. Walled garden
    Moderate: integrates with Tekmetric and Google services, but CRM history, review workflows, and AI conversations are platform-native and not easily portable.
Still a fit?
If none of these block you, start on the free plan.
Try Shopgenie

A look inside

Shopgenie product screenshot

Frequently Asked Questions

Can I white-label this product and resell it to my clients?

White-label options are available for resellers to customize branding and offer the product to clients.

Does this e-commerce solution help sellers manage products across multiple channels?

Yes, e-commerce solutions help sellers manage products, inventory, and orders across multiple marketplaces from a single interface.

How does Shopgenie help in creating and managing a dropshipping store for e-commerce?

Shopgenie helps entrepreneurs create and manage dropshipping stores with product sourcing, order processing, and sales tracking.

How does this e-commerce tool assist merchants in creating online stores and managing sales efficiently?

E-commerce tools assist merchants in creating online stores and managing sales efficiently by integrating product catalogs, inventory, and payment systems.

What e-commerce tools does this platform offer for building and managing online stores?

E-commerce tools allow building online stores, managing products, processing payments, and tracking orders from a single platform.

Alternatives

  • Step up

    Tekmetric for deeper shop management and RO workflow if Shopgenie's CRM-forward approach is insufficient.

  • Lighter alternative

    Shopgenie's own free booking tool for shops that only need online scheduling without the full CRM suite.

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Conversion Gems independently reviews every tool.

Tags

#Ecommerce#Shopping

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