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MyUsage

MyUsage is a B2B utility customer engagement suite licensed to utility companies.

Our take: MyUsage is a paid B2B platform sold to utility companies, starting at $2,000/feature/month with no free trial.

Best forUtility customers
ReviewedPricing: Paid
5.9 out of 105 criteria · see breakdown
Try MyUsageFrom $2,000/feature/mo
The bottom line

Solid enterprise utility engagement platform — but it's B2B, not a consumer app, and priced accordingly.

Our score

Reviewed by the Conversion Gems editorial team. Hover a facet to focus it; click to pin.Tap a facet to focus it.

What it is, and why we rate it

One line each. Open a row for detail.

What it really isMyUsage — B2B utility customer engagement suite licensed to utility companies.
Our takeMyUsage is a paid B2B platform sold to utility companies, starting at $2,000/feature/month with no free trial.
Utility customers interact with a free companion mobile app, but the real product is an enterprise suite covering prepay billing, usage monitoring, customer alerts, and online/cash payment processing. Category label 'Finance, Billing & Accounting' partially fits; 'Utility Billing Software' is more precise.
Why we rate itUser reviews average 4.6/5 and one utility reported an 80%+ reduction in bad debt after deployment — strong real-world ROI signals for the right buyer.
The catchPer-feature monthly pricing compounds fast as utilities add modules; no trial period makes evaluation a significant commitment, and reporting and reconciliation tools have drawn criticism.

Best / not good for

Best for
  • Small-to-mid electric, water, or gas utilities seeking a unified customer portal
  • Utilities wanting prepay billing with real-time smart-meter alerts
  • Providers needing cash and online payment processing under one platform
Not good for
  • Individual homeowners or renters looking for a direct-to-consumer energy tracker
  • Very small utilities or co-ops with tight technology budgets
  • Organizations requiring deep analytics or flexible reporting out of the box
Trade-offs

Friction report

Trade-offs to know before signing up.

  1. Time to value
    Slow: enterprise sales cycle plus billing-system and meter-data integration required before customers can access any features.
  2. Scale breakpoint
    Per-feature pricing stacks quickly — each added module (prepay, alerts, mobile, payments) raises the monthly bill substantially.
  3. Walled garden
    High: customer engagement workflows, payment history, and usage data are tightly embedded in the MyUsage platform with limited portability.
Still a fit?
If none of these block you, try it on the official site.
Try MyUsage

Frequently Asked Questions

How does this app monitor mobile data, Wi-Fi, and call usage for personal budgets?

It monitors mobile data, Wi-Fi usage, and call activity to help users track personal budgets and limits.

Can businesses track employee computer usage and productivity with this tool?

Yes, businesses can track employee computer activity, monitor application usage, and measure productivity with centralized monitoring tools.

How can MyUsage help in tracking and analyzing personal data usage on mobile devices?

MyUsage tracks and analyzes personal mobile data usage, helping users monitor consumption and manage plans effectively.

How does this utility tracking platform monitor electricity, water, and gas usage for households or businesses?

Utility tracking platforms monitor electricity, water, and gas usage by collecting real-time data, providing analytics, and identifying efficiency opportunities for households or businesses.

How does this tool help users track and analyze their utility usage and expenses?

Users can monitor utility usage, track expenses, analyze consumption patterns, and receive alerts for optimization and cost savings.

Alternatives

  • Step up

    Oracle Utilities or Itron for large-scale enterprise utility infrastructure with advanced grid analytics.

  • Lighter alternative

    SmartHub by NIC for utilities wanting a simpler, lower-cost consumer-facing customer portal.

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Tags

#DataUsage#Tracking

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