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Reviewed · Updated 2026-06-19

Conversity

Delivers AI-driven conversational marketing and engagement for customer interactions.

Reviewed by the Conversion Gems editorial team ·
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Best for
Sales teams
Category
Conversion Optimization (CRO)
The bottom line

Enterprise guided-selling engine for major retailers and telcos; no public pricing and official site is currently down.

5.1
Our score
5.1 / 10
Conversion Gems editorial verdict
Custom pricing; demo required
Features7/10
7 - strong omnichannel guided selling with zero-party data capture; full feature depth opaque without enterprise engagement.
Value4/10
4 - enterprise-only custom pricing with no verified entry point; DB $49/mo price cannot be confirmed.
Ease of use3/10
3 - 8–12 week implementation; no self-serve onboarding or trial path available.
Ecosystem5/10
5 - integrates with retail tech stacks; partners with SMG and Creative Virtual; broader catalogue not publicly documented.
Support6/10
6 - enterprise-grade support inferred from major UK clients (O2, Sky, Tesco); no public support tier info.

Community ratings

4.5/ 5 aggregate · across 1 source
G2
4.510+ reviews

Third-party ratings shown verbatim; aggregate weighted by review volume.

What it really is

Conversity — intelligent guided selling platform for retail and consumer brands.

Our take

Conversity's product is an intelligent guided selling (IGS) engine — not merely 'conversational marketing' as the DB summary suggests. It uses dynamic diagnostic questionnaires and a weighted recommendation engine to match shoppers with the right products, deployed across web, mobile, and in-store kiosks/tablets. Enterprise clients include O2, Sky, and Tesco. The DB-listed $49/month price and 'free_trial' tier are unverifiable; this is an enterprise platform sold via custom contracts. Note: as of mid-2026 the conversity.com domain is listed for sale, suggesting a potential rebrand or operational transition.

Why we rate it

Conversity addresses a genuine retail pain point — the gap between expert in-store advice and impersonal online browsing — with strong reported outcomes: conversion rates rising from 1.7% to 5.0% and basket sizes 3–5× higher post-implementation.

The catch

No self-serve or SMB option; enterprise contract and lengthy implementation (8–12 weeks) required. The official website (conversity.com) is currently parked for sale, creating uncertainty about ongoing availability.

Best for
Enterprise retailers with complex, high-consideration product catalogues
Telcos and consumer electronics brands needing guided product selection at scale
Omnichannel brands deploying consistent experiences online and in-store
Not good for
Small or mid-market ecommerce businesses needing self-serve setup
Teams requiring transparent, public pricing before engaging sales
Startups or brands without enterprise procurement budgets and timelines
Friction report
Time to value
Slow: typical go-live is 8–12 weeks after contract; no trial or instant onboarding available.
Scale breakpoint
Custom enterprise contracts may constrain flexibility as product catalogues grow or multi-brand expansion is needed.
Walled garden
High: deeply integrated with retailer product catalogues and CRM; no public API docs or self-serve data export path evident.

Frequently Asked Questions

Alternatives

Step up

Zoovu for more advanced AI-guided selling with enterprise SLA documentation.

Lighter alternative

Octane AI product quizzes (Shopify) for SMB guided selling with self-serve, transparent pricing.

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Tags

#ConversationalAI#Marketing

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