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connectwise automate

Remote monitoring and automation platform for IT management and support.

Our take: ConnectWise Automate is a mature, highly customizable Remote Monitoring and Management (RMM) solution built specifically for managed service providers running large, complex client environments.

Best forIT teams
ReviewedPricing: Paid
6.4 out of 105 criteria · see breakdown
Try connectwiseCustom quote; ~$1.50–$6/endpoint/mo
The bottom line

The go-to RMM for power-user MSPs who need scripting depth and automation breadth, but expect a steep onboarding curve and a sales call before you see pricing.

Our score

Reviewed by the Conversion Gems editorial team. Hover a facet to focus it; click to pin.Tap a facet to focus it.

Community ratings

Shown for context only. Our score is independent.

G2
4.1 out of 5
130+ reviews
Capterra
4.0 out of 5
140+ reviews

4.0 / 5 aggregate · across 2 sources

Third-party ratings shown verbatim; aggregate weighted by review volume.

What it is, and why we rate it

One line each. Open a row for detail.

What it really isConnectWise Automate — enterprise-grade RMM platform for MSPs needing deep endpoint automation and scripting.
Our takeConnectWise Automate is a mature, highly customizable Remote Monitoring and Management (RMM) solution built specifically for managed service providers running large, complex client environments.
Per-endpoint costs are custom-quoted and typically range from $1.50–$6/endpoint/month depending on volume. ConnectWise Automate does not offer a public free trial, and pricing requires direct engagement with sales.
Why we rate itConnectWise Automate earns its place as the depth-first RMM for MSPs that have outgrown simpler tools.
Its scripting engine, asset discovery, and patch management are best-in-class for complex environments. The trade-off is steep: high configuration overhead and a legacy UI that rewards patience.
The catchSignificant setup and configuration investment required before ROI materializes; pricing is opaque and requires a sales conversation; the interface feels dated compared to newer RMM entrants.

Best / not good for

Best for
  • Large MSPs managing hundreds to thousands of client endpoints
  • Teams that need granular scripting and custom automation workflows
  • Organizations wanting on-premises or cloud deployment flexibility
Not good for
  • Small or early-stage MSPs without dedicated technical staff for configuration
  • Teams looking for out-of-the-box simplicity or a quick onboarding experience
  • Budget-constrained shops needing transparent, self-serve pricing
Trade-offs

Friction report

Trade-offs to know before signing up.

  1. Time to value
    Slow: meaningful value requires extensive initial setup, script configuration, and monitoring template customization — expect weeks before the platform runs autonomously.
  2. Scale breakpoint
    Per-endpoint costs compound quickly at enterprise scale; deeply custom automation scripts require ongoing maintenance as environments grow.
  3. Walled garden
    Moderate: integrates natively within the ConnectWise ecosystem (Manage, Control) and supports third-party PSA/ticketing tools, but migrating custom scripts and monitors out of Automate is non-trivial.
Still a fit?
If none of these block you, try it on the official site.
Try connectwise

A look inside

connectwise automate product screenshot

Frequently Asked Questions

How does this IT automation platform help managed service providers monitor client systems?

It monitors client networks, automates routine maintenance, and triggers alerts for managed service provider operations.

Does this remote monitoring tool help IT teams automate patch management and support?

Yes, this remote monitoring tool supports automated patch management, remote troubleshooting, and device health monitoring to improve IT support efficiency.

How can ConnectWise Automate help in monitoring and managing IT devices remotely?

ConnectWise Automate monitors and manages IT devices remotely, automating maintenance, updates, and Security, Privacy & Backup tasks.

How does this remote monitoring and management tool automate IT tasks and improve system uptime?

Remote monitoring and management tools automate IT tasks, provide alerts, and maintain system uptime across distributed networks.

What IT automation features does this software provide for monitoring and managing endpoints?

The software offers IT automation features for endpoint monitoring, patch management, alerting, and system health reporting.

Alternatives

  • Step up

    ConnectWise RMM for MSPs wanting a more modern, pre-configured experience within the same ecosystem.

  • Lighter alternative

    NinjaOne for MSPs seeking transparent pricing, fast onboarding, and a modern UI with solid automation.

Showing 1–2 of 2

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Tags

#RMM#ITAutomation