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Reviewed · Updated 2026-06-19

Autotask

Streamlines IT service management, ticketing, and project workflows for businesses.

Reviewed by the Conversion Gems editorial team ·
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Pricing
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Best for
IT technicians
Category
Project Management
The bottom line

The go-to PSA for MSPs that want a single pane of glass for operations, but budget for a custom quote and real implementation effort.

6.8
Our score
6.8 / 10
Conversion Gems editorial verdict
Custom quote; est. from ~$50/user/mo
Features9/10
9 - enterprise-grade PSA with service desk, billing, projects, CRM, 170+ integrations, and AI-assisted workflows.
Value5/10
5 - powerful but opaque pricing and high implementation costs make TCO hard to predict; not competitive for small teams.
Ease of use4/10
4 - steep learning curve, lengthy onboarding, and requires significant configuration before delivering value.
Ecosystem9/10
9 - best-in-class MSP ecosystem via Kaseya/Datto; 170+ third-party integrations and strong accounting/RMM connectors.
Support7/10
7 - enterprise support available; quality varies by contract tier and has been a recurring user concern post-Kaseya acquisition.

Community ratings

4.2/ 5 aggregate · across 2 sources
G2
4.2410+ reviews
Capterra
4.2150+ reviews

Third-party ratings shown verbatim; aggregate weighted by review volume.

What it really is

Autotask PSA — Datto/Kaseya's cloud PSA platform for managed service providers.

Our take

Autotask PSA is a comprehensive Professional Services Automation suite for MSPs and IT service firms, covering service desk, billing, project management, time tracking, and CRM in one platform. The DB category lists it as 'Project Management,' which undersells it — this is a full MSP business-management platform. Pricing is custom-quoted with no public tiers; the DB figure of $70/user/mo is a rough market estimate, while third-party sources place the floor around $50/user/mo with typical mid-market MSPs paying $90–$145/user/mo.

Why we rate it

Autotask PSA is one of the most feature-complete PSA platforms on the market for MSPs. The tight Datto/Kaseya ecosystem integration (RMM, backup, networking) gives it a genuine workflow advantage over standalone PSA tools, and the 170+ third-party integrations extend it further.

The catch

Pricing is fully opaque — no public tiers, requires sales engagement for any number, and total first-year cost including implementation and training can be substantial. Vendor lock-in to the Kaseya ecosystem is a real consideration.

Best for
Mid-market MSPs wanting one platform for ticketing, billing, and projects
Shops already in the Datto/Kaseya ecosystem (RMM, backup, networking)
IT service firms that need robust SLA tracking and automated invoicing
Not good for
Small MSPs or solo operators who need simple, affordable ticketing
Non-IT businesses seeking general project management tooling
Teams wanting transparent, self-serve pricing before committing
Friction report
Time to value
Slow: full onboarding requires sales engagement, custom configuration, data migration, and staff training — typically weeks to months before the platform is production-ready.
Scale breakpoint
Per-seat costs compound quickly at 50+ technicians; the opaque CMQ billing model can also create unexpected cost cliffs when consumption exceeds committed minimums.
Walled garden
High: deep integration with the Kaseya/Datto stack encourages ecosystem consolidation; migrating off Autotask PSA means re-integrating ticketing, billing, and project data elsewhere.

A look inside

Autotask product screenshot

Frequently Asked Questions

Alternatives

Step up

Kaseya IT Complete Suite for full Kaseya-stack consolidation with bundled pricing.

Lighter alternative

HaloPSA or Syncro for smaller MSPs wanting transparent, lower-cost PSA alternatives.

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Tags

#PSA#ITAutomation

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