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Productivity & Business · Project Management

Autotask

Streamlines IT service management, ticketing, and project workflows for businesses.

Our take: Autotask PSA is a comprehensive Professional Services Automation suite for MSPs and IT service firms, covering service desk, billing, project management, time tracking, and CRM in one platform.

Best forIT technicians
ReviewedPricing: Free Trial
6.8 out of 105 criteria · see breakdown
Try AutotaskCustom quote; est. from ~$50/user/mo
The bottom line

The go-to PSA for MSPs that want a single pane of glass for operations, but budget for a custom quote and real implementation effort.

Our score

Reviewed by the Conversion Gems editorial team. Hover a facet to focus it; click to pin.Tap a facet to focus it.

Community ratings

Shown for context only. Our score is independent.

G2
4.2 out of 5
410+ reviews
Capterra
4.2 out of 5
150+ reviews

4.2 / 5 aggregate · across 2 sources

Third-party ratings shown verbatim; aggregate weighted by review volume.

What it is, and why we rate it

One line each. Open a row for detail.

What it really isAutotask PSA — Datto/Kaseya's cloud PSA platform for managed service providers.
Our takeAutotask PSA is a comprehensive Professional Services Automation suite for MSPs and IT service firms, covering service desk, billing, project management, time tracking, and CRM in one platform.
Autotask is a full MSP business-management platform. Pricing is custom-quoted with no public tiers; a rough market estimate is $70/user/mo, while third-party sources place the floor around $50/user/mo, with typical mid-market MSPs paying $90–$145/user/mo.
Why we rate itAutotask PSA is one of the most feature-complete PSA platforms on the market for MSPs.
The tight Datto/Kaseya ecosystem integration (RMM, backup, networking) gives it a genuine workflow advantage over standalone PSA tools, and the 170+ third-party integrations extend it further.
The catchPricing is fully opaque — no public tiers, requires sales engagement for any number, and total first-year cost including implementation and training can be substantial.
Vendor lock-in to the Kaseya ecosystem is a real consideration.

Best / not good for

Best for
  • Mid-market MSPs wanting one platform for ticketing, billing, and projects
  • Shops already in the Datto/Kaseya ecosystem (RMM, backup, networking)
  • IT service firms that need robust SLA tracking and automated invoicing
Not good for
  • Small MSPs or solo operators who need simple, affordable ticketing
  • Non-IT businesses seeking general project management tooling
  • Teams wanting transparent, self-serve pricing before committing
Trade-offs

Friction report

Trade-offs to know before signing up.

  1. Time to value
    Slow: full onboarding requires sales engagement, custom configuration, data migration, and staff training — typically weeks to months before the platform is production-ready.
  2. Scale breakpoint
    Per-seat costs compound quickly at 50+ technicians; the opaque CMQ billing model can also create unexpected cost cliffs when consumption exceeds committed minimums.
  3. Walled garden
    High: deep integration with the Kaseya/Datto stack encourages ecosystem consolidation; migrating off Autotask PSA means re-integrating ticketing, billing, and project data elsewhere.
Still a fit?
If none of these block you, try it on the official site.
Try Autotask

A look inside

Autotask product screenshot

Frequently Asked Questions

Does this IT service management tool integrate with remote monitoring solutions?

IT service management integrates with remote monitoring tools to track incidents and resolve technical issues.

Does this IT service management platform automate ticketing and workflows?

Yes, IT service management platforms automate ticketing, workflows, and incident resolution to enhance support efficiency.

How does Autotask provide a unified platform for IT service management, including ticketing, automation, and CRM?

Autotask provides a unified IT service management platform, including ticketing, automation, CRM, and workflow tools.

How does this IT service management software automate ticketing, workflows, and asset management?

AI creative platforms generate marketing visuals, graphics, and multimedia content from prompts by combining design templates with AI-powered generation.

What IT service management and ticketing capabilities does this platform provide for MSPs and IT teams?

IT service management features include ticketing, asset tracking, workflow automation, and SLA monitoring for MSPs and IT teams.

Alternatives

  • Step up

    Kaseya IT Complete Suite for full Kaseya-stack consolidation with bundled pricing.

  • Lighter alternative

    HaloPSA or Syncro for smaller MSPs wanting transparent, lower-cost PSA alternatives.

Showing 1–2 of 2

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Tags

#PSA#ITAutomation

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